Frequently Asked Questions
Who will be running my accounts?
We only employ qualified content managers to create and manage content for our customers. Our managers are college-educated, professionally trained, full-time, US-based social media experts that spend hours on the web looking for relevant and optimal content in order to connect with your businesses’ audience in a meaningful and personal way. We take individual concern for each of our clients needs and believe you will notice the quality of the content we produce.
How will 98 Buck Social know what to post?
Once we get your order, we will assign an account manager to your account dedicated to researching your business and acquiring vital information regarding your competitors and your target audience. The manager of your account will use this information in order to understand exactly what your audience is looking for and then begin posting content custom tailored to benefit the specific needs of your business. You can always provide direction and feedback to your account manager by email at anytime as we work on your accounts.
Will I still have access to post on my accounts?
What should I do when I have new products or specials that I want to promote?
Do I have to sign a contract?
There will be a short online letter of agreement for you to sign which will clearly explain the terms of service along with our obligations to you (performing the work promised) and your obligations to us (paying for our services). You are free to walk away at any time you would like, we only ask for a 30 days notice. Please familiarize yourself with our terms and conditions here: www.98bucksocial.com/tc
Can I speak with my social media manager on the phone?
Our social media packages 1 through 3 are primarily online and email support only. However, your business is important to us and we understand that sometimes you just need to connect with us over the phone. You are welcome to call our toll free number at 844-982-8257. Our receptionist will take down your email address and one of our account managers will be in touch immediately to schedule a call to discuss any concerns. For future reference, we do prefer that all content direction and requests be submitted via email, to keep a clear record that we can then add to your file. This is also the fastest way to guarantee a response! We also offer phone call packages, and bi-weekly strategy calls included in our Level 4 package if you are interested in adding this service to your plan.
What if I need something more in-depth than the 98 bucks can provide?
Do I get to review the posts before they go live?
What about Instagram and Pinterest?
I have a question about the growth engines and automated Instagram growth.
To keep with best practices, we focus on Instagram advertising now to build a following and increase engagement on Instagram for our clients. This is offered in our level 3 and 4 packages.
How do you know what to post?
Why isn’t anyone liking my posts/following me on Facebook?
Why can’t I put a link on my IG comment?
Why do I have inappropriate accounts following me on IG?
What is a hashtag and what does it do?
What is a bit.ly link?
A bit.ly link is a shortened link that comes from a third party posting app. Believe it or not, a shortened link actually helps your engagement! Also, some channels have limits on how many words or characters you can use, link shorteners help us free up space for more content, as the link is taking up less space.
Why do my posts say “Posted by Cloud Campaign”?
Cloud Campaign is the 3rd party app that we use to post to all of your social platforms. In certain cases, your posts may say “Posted by Cloud Campaign”, but this is only visible to users that are already admins of the company page. Your followers won’t see this!
Why don’t these posts link back to my website/advertise my products?
Why am I not seeing any sales through my channels? Why am I not gaining customers?
I just decided to add a new platform! Can you update my accounts with all the previous posts you’ve done?
Why are you only using stock photos or asking me for content?
Thanks for your feedback! It’s important to understand that social media marketing is incredibly multifaceted, and while we can do a lot for you, like daily content posting that helps boost search-ability, content curation and page optimization, this system works best when business owners contribute some of their specific expertise as well.
We have plenty of stock libraries to pull from, but really engaging content often comes from you, the expert. We don’t ask that you create your own posts, but simply that you share some photos from behind the scenes, testimonials or things that you’ve been working on to really personalize your feed.
How do I get more followers for my business?
Growing followers on Instagram is slightly different, we can still promote posts for increased exposure but we cannot run a “follow my page campaign” as Instagram does not allow it.
The goal with these ads is to get your brand out in front of more people, adding brand awareness, credibility and social proof to your business.
How do I get more likes on my posts?
How much would I be spending on ads?
How do I add you as an admin on my LinkedIn company page?
What are the pros/cons of LinkedIn and Google+?
How do I create a LinkedIn company page?
Login to your personal profile, then go to the work button in the top right corner. Select Create a Company page at the bottom of that drop down menu! Then follow the steps above to add Chris Heuwetter as an admin on the page.
Are you my account manager? How do I speak to my account manager?
If you have feedback or content direction for your social media accounts, please email email@example.com so that it gets to your social media manager and account manager in the fastest manner possible. The best way to facilitate content direction for an account is by email for us. We need to keep everything in writing so it can be added to your file. This is to protect your account from any personnel issues, such as a social media manager calling out sick, taking a vacation, or even leaving us. If you do experience issues, please contact firstname.lastname@example.org, call our toll free number at the top of this page, or engage our online chat and the next available representative will assist you!
Why was my Twitter Suspended?
There have been recent widespread reports of Twitter account suspensions worldwide. Periodically, Twitter runs an algorithm to try and find fake and spam Twitter accounts and suspend them, an issue that has plagued Twitter since its inception. Unfortunately, many legit accounts get caught in their filter, and it has affected many of our clients. So we wanted to provide some insight into the situation and how to solve it!
First off, know that you are not alone! This recent round of suspensions has affected many accounts, including the Houston Rockets, the Auburn Football team, and more. https://www.usatoday.com/story/sports/2019/05/20/houston-rockets-twitter-account-suspended/3748238002/
Second, we will need your help in getting it back. Twitter is requiring that any accounts wanting to come back will need to appeal the suspension, which is quite easy! Just login to your Twitter account using your login credentials, and then click on this link after you’ve logged in: https://help.twitter.com/forms/general
Please include this as the description of your problem: “My Twitter account has been suspended and I am unsure as to why. I kindly ask that it be un-suspended and that I would be able to continue posting. I do not believe I have violated any Twitter rules, as I have not received any feedback that I have.”
Please fill out the rest of the information, and hit continue to finish up the process. Please email us back as soon as you receive an answer from Twitter, so we can make sure your account is up to date. We’re seeing Twitter reinstate accounts in 14-21 days post appeal submission.
As mentioned, this suspension has nothing to do with the work that’s been done on your account, as Twitter has been suspending many accounts for unknown reasons. We’re here to help answer any questions you may have about these issues!