Frequently Asked Questions

Who will be running my accounts?

We only employ qualified content managers to create and manage content for our customers. Our managers are college-educated, professionally trained, full-time, US-based social media experts that spend hours on the web looking for relevant and optimal content in order to connect with your businesses’ audience in a meaningful and personal way. We take individual concern for each of our clients needs and believe you will notice the quality of the content we produce.

How will 98 Buck Social know what to post?

Once we get your order, we will assign an account manager to your account dedicated to researching your business and acquiring vital information regarding your competitors and your target audience. The manager of your account will use this information in order to understand exactly what your audience is looking for and then begin posting content custom tailored to benefit the specific needs of your business. You can always provide direction and feedback to your account manager by email at anytime as we work on your accounts.

Will I still have access to post on my accounts?
Yes! You are free to continue posting and managing your accounts to whatever extent you would like.
What should I do when I have new products or specials that I want to promote?
Feel free to send them over to the 98 Buck Social manager working with your account. They will be your point of contact and will be happy to assist you in handling any new products or specials. You are welcome to email new information or instruction to your account manger at any time. We are here to make things easier for you!
Do I have to sign a contract?

There will be a short online letter of agreement for you to sign which will clearly explain the terms of service along with our obligations to you (performing the work promised) and your obligations to us (paying for our services). You are free to walk away at any time you would like, we only ask for a 30 days notice. Please familiarize yourself with our terms and conditions here:

Can I speak with my social media manager on the phone?

Our social media packages 1 through 3 are primarily online and email support only. However, your business is important to us and we understand that sometimes you just need to connect with us over the phone. You are welcome to call our toll free number at 844-982-8257. Our receptionist will take down your email address and one of our account managers will be in touch immediately to schedule a call to discuss any concerns. For future reference, we do prefer that all content direction and requests be submitted via email, to keep a clear record that we can then add to your file. This is also the fastest way to guarantee a response! We also offer phone call packages, and bi-weekly strategy calls included in our Level 4 package if you are interested in adding this service to your plan.

What if I need something more in-depth than the 98 bucks can provide?
We would be happy to assist you in any variety of other ways. Our agency works in SEO, Web development, public relations, online video production, and graphic design. Get in touch with usย and we would be glad to discuss more robust ways of marketing your business.
Do I get to review the posts before they go live?
We offer the ability to review posts in our $199 package. The post review process literally doubles or triples the time involved, therefore raising the cost. But we do post for hundreds of businesses every day, and 98% of them trust us with their content. You should too!
What about Instagram and Pinterest?
Instagram is actually one of our hottest sellers and effective platforms. Since it generally requires a unique strategy and includes some awesome growth strategies, we sell it separately for $98. Same with Pinterest.
I have a question about the growth engines and automated Instagram growth.
In September of 2019, Instagram made some updates to its API that put the final nail in the coffin for automated Instagram Growth. As a company, we have decided that it’s in the best interest of our clients to pull this service offering entirely. In many of our packages, we included this service for free as a value add on, so us removing it hasn’t changed package pricing whatsoever.

To keep with best practices, we focus on Instagram advertising now to build a following and increase engagement on Instagram for our clients. This is offered in our level 3 and 4 packages.

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