Frequently Asked Questions
Who will be running my accounts?
We only employ qualified content managers to create and manage content for our customers. Our managers are college-educated, professionally trained, full-time, US-based social media experts that spend hours on the web looking for relevant and optimal content in order to connect with your businesses’ audience in a meaningful and personal way. We take individual concern for each of our clients needs and believe you will notice the quality of the content we produce.
How will 98 Buck Social know what to post?
Once we get your order, we will assign an account manager to your account dedicated to researching your business and acquiring vital information regarding your competitors and your target audience. The manager of your account will use this information in order to understand exactly what your audience is looking for and then begin posting content custom tailored to benefit the specific needs of your business. You can always provide direction and feedback to your account manager by email at anytime as we work on your accounts.
Will I still have access to post on my accounts?
What should I do when I have new products or specials that I want to promote?
Do I have to sign a contract?
There will be a short online letter of agreement for you to sign which will clearly explain the terms of service along with our obligations to you (performing the work promised) and your obligations to us (paying for our services). You are free to walk away at any time you would like, we only ask for a 30 days notice. Please familiarize yourself with our terms and conditions here: www.98bucksocial.com/tc
Can I speak with my social media manager on the phone?
Our social media packages 1 through 3 are primarily online and email support only. However, your business is important to us and we understand that sometimes you just need to connect with us over the phone. You are welcome to call our toll free number at 844-982-8257. Our receptionist will take down your email address and one of our account managers will be in touch immediately to schedule a call to discuss any concerns. For future reference, we do prefer that all content direction and requests be submitted via email, to keep a clear record that we can then add to your file. This is also the fastest way to guarantee a response! We also offer phone call packages, and bi-weekly strategy calls included in our Level 4 package if you are interested in adding this service to your plan.
What if I need something more in-depth than the 98 bucks can provide?
Do I get to review the posts before they go live?
What about Instagram and Pinterest?
I have a question about the growth engines and automated Instagram growth.
To keep with best practices, we focus on Instagram advertising now to build a following and increase engagement on Instagram for our clients. This is offered in our level 3 and 4 packages.